- Kriteria dan Jenis Menu
- Desk Leaners
- Jenis Jenis Minuman Dalam Perjamuan Makan
- Hotel Legoland ketiga di dunia resmi dibuka
- 5 Larangan saat Tidur di Hotel
- "Slow Horse", Hotel Unik dan Otentik
- Keren! Kamar Hotel Ini Bisa Dibawa ke Mana-mana
- SOP of Servicing Departure Room
- SOP of Sevicing Occupied Room
- SOP of Servicing Vacant Room
- ▼ April (10)
- ► 2012 (125)
Monday, April 1, 2013
SOP of Servicing Vacant Room
Objective - To know step by step process of servicing vacant rooms.
Materials required - HK trolley, bathroom cleaning kit, dusters.
- Vacant room should be serviced at the beginning of the shift.
- Ring the bell 3 times with an interval of 10 seconds announcing Housekeeping to ensure that guest had not checked in a vacant ready room.
- Park the trolley properly.
- Put the door belt, switch on the master switch and put insert the dummy card, draw out the curtains and update the section book.
- Change the room status to dirty vacant on system.
- Flush the water closet, apply bathroom cleaner, scrub the closet and leave the chemical to react with the surface.
- Give morning service to the room if turn down service is given last night.
- Start dusting from the main door switch plate in a clockwise or anticlockwise direction.
- During the dusting check for the maintenance and room amenities.
- When room dusting is over, go to bathroom for dusting and get the WC cleaned.
- Start vacuuming from the farthest corner of the room.
- Finally mop with odour contractant.
- Draw the sheer curtains, remove the dummy key, give a final look of the room.
- Change the status to clean vacant and move out of the room.
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