Monday, April 1, 2013

SOP of Servicing Vacant Room


Objective - To know step by step process of servicing vacant rooms.

Materials required - HK trolley, bathroom cleaning kit, dusters.

Procedure:

- Vacant room should be serviced at the beginning of the shift.

- Ring the bell 3 times with an interval of 10 seconds announcing Housekeeping to ensure that guest had not checked in a vacant ready room.

- Park the trolley properly.

- Put the door belt, switch on the master switch and put insert the dummy card, draw out the curtains and update the section book.

- Change the room status to dirty vacant on system.

- Flush the water closet, apply bathroom cleaner, scrub the closet and leave the chemical to react with the surface.

- Give morning service to the room if turn down service is given last night.

- Start dusting from the main door switch plate in a clockwise or anticlockwise direction.

- During the dusting check for the maintenance and room amenities.

- When room dusting is over, go to bathroom for dusting and get the WC cleaned.

- Start vacuuming from the farthest corner of the room.

- Finally mop with odour contractant.

- Draw the sheer curtains, remove the dummy key, give a final look of the room.

- Change the status to clean vacant and move out of the room.


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