SOP of Sevicing Occupied Room
Objective - To know step by step process of servicing occupied rooms. Materials required - HK trolley, Bathroom cleaning kit, dusters. Procedure: Occupied rooms to be serviced on priority. Follow the same process as of 'making a departure room'. However certain points to be kept in mind while servicing occupied rooms are: Never work within closed doors. Always put a door belt and clean my room signage. In case guest comes back to the room, greet him by saying Good Morning/Good Afternoon/Good Evening Mr. XYZ, while you are out, I was servicing your room sir. Shall I continue or would you like to me to come back later? Neatly arrange all guest amenities. It is advisable to put a clean face towel or hand towel and arrange the amenities on top of it. All shoes should be paired neatly. - Valuables in the room should be left untouched and Loss Prevention should be informed for the same. Never change the room placement as done by the gue...