SOP of Servicing Vacant Room
Objective - To know step by step process of servicing vacant rooms. Materials required - HK trolley, bathroom cleaning kit, dusters. Procedure: - Vacant room should be serviced at the beginning of the shift. - Ring the bell 3 times with an interval of 10 seconds announcing Housekeeping to ensure that guest had not checked in a vacant ready room. - Park the trolley properly. - Put the door belt, switch on the master switch and put insert the dummy card, draw out the curtains and update the section book. - Change the room status to dirty vacant on system. - Flush the water closet, apply bathroom cleaner, scrub the closet and leave the chemical to react with the surface. - Give morning service to the room if turn down service is given last night. - Start dusting from the main door switch plate in a clockwise or anticlockwise direction. - During the dusting check for the maintenance and room amenities. - When room dusting is over, go to bathroom for dusting and g...