Blog Pendidikan Akomodasi Perhotelan

Urinoir harus dibersihkan setiap hari dengan frekuensi minimal 3 kali sehari. Peralatan yang dibutukan dalam proses pembersihan urinoir adalah toilet bowl brush, spray bottle, dry cloth (kain pengering), dan sponge rag. Bahan pembersih yang diperlukan adalah glass cleaner. Berikut ini adalah prosedur pembersihan urinoir.  Semprot urinoir untuk membasahi urinoir bagian dalam Gunakan toilet bowl brush untuk menyikat permukaan bagian dalam urinoir. Gunakan sponge rag untuk menyikat permukaan urinoir bagian luar.  Semprot lagi bagian dalam dan bilas dengan air untuk permukaan luar. Keringkan dengan menggunakan dry cloth.

Objective - To know step by step process of servicing departure rooms. Materials required - HK trolley, bathroom cleaning kit, dusters. Procedure: In case departure is announced, rush and check the minibar for any consumption. Check for any lost and found.  Ring the bell 3 times with an interval of 10 seconds announcing Housekeeping to check whether guest is still inside the room.  Park the trolley properly .   Put the door belt, switch on the master switch, draw out the curtains and update the section book.  Keep the cleaning kit in the bathroom, flush water in WC, push the water back with the brush and apply cleaning agent uniformly on the surface leaving it to react.  Keep one set of fresh bed sheet, duvet cover to check if there is any lost and found.  Roll soiled linen into a small bundle and keep on the luggage rack.  Remove all soiled bathroom linen and keep on the luggage rack.  Collect all garbage a...

Objective - To know step by step process of servicing occupied rooms. Materials required - HK trolley, Bathroom cleaning kit, dusters. Procedure: Occupied rooms to be serviced on priority. Follow the same process as of 'making a departure room'. However certain points to be kept in mind while servicing occupied rooms are: Never work within closed doors. Always put a door belt and clean my room signage.  In case guest comes back to the room, greet him by saying Good Morning/Good Afternoon/Good Evening Mr. XYZ, while you are out, I was servicing your room sir. Shall I continue or would you like to me to come back later?  Neatly arrange all guest amenities. It is advisable to put a clean face towel or hand towel and arrange the amenities on top of it.  All shoes should be paired neatly.  - Valuables in the room should be left untouched and Loss Prevention should be informed for the same. Never change the room placement as done by the gue...

Objective - To know step by step process of servicing vacant rooms. Materials required - HK trolley, bathroom cleaning kit, dusters. Procedure: - Vacant room should be serviced at the beginning of the shift. - Ring the bell 3 times with an interval of 10 seconds announcing Housekeeping to ensure that guest had not checked in a vacant ready room. - Park the trolley properly. - Put the door belt, switch on the master switch and put insert the dummy card, draw out the curtains and update the section book. - Change the room status to dirty vacant on system. - Flush the water closet, apply bathroom cleaner, scrub the closet and leave the chemical to react with the surface. - Give morning service to the room if turn down service is given last night. - Start dusting from the main door switch plate in a clockwise or anticlockwise direction. - During the dusting check for the maintenance and room amenities. - When room dusting is over, go to bathroom for dusting and g...

Policy - To mop all flooring after vacuuming so as to ensure cleanliness at all times. Procedure: 1. There are two types of mopping, wet and dry mopping. 2. Sweeping, hoovering or dry mopping is done before wet mopping. Dry mopping should be done as and when required to remove superficial dust. 3. Wet mopping is done after hoovering on all hard floors to remove any stains. 4. While mopping the area, start from the corner and come back towards main door to avoid stepping back on the mopped area. Avoid walking on the same floor because it will leave stains. 5. Wet floor signage should be placed while wet mopping for safety. 6. Clean mop and water should be used at all times. Dirty mop should not be used as it will make the floor be more dirty. Dirty water should be changed at regular intervals. 7. The mop should not be dripping wet, it should be squeezed well so that it doesn't leave any water mark. 8. The mop trolley used should not be visible in guest area. ...

      The objective of the DND is to ensure guests privacy. The DND sign on the room display that the guest staying not to be disturbed at all. However at the same time to keep a proper tracking mechanism to avoid skippers and unprecendented incidents. General Policy: All the guests room that have the DND sign on the console are not to be disturbed till the time they ask for the service, however those rooms that have been on DND from morning till 2100 hrs are called in order to check on guests safety and also to keep track on skippers. Procedure:  - Note down the room numbers at evening of the rooms which are on DND from morning, the rooms are to be checked on regular intervals for Clean My Room sign on console. - But if DND still remains till 2100 hrs. The guest need to be called up in the room. - If the guest receive the call then ask for the service and then service the room as per request. - If the guest do not pick up the call then along with Fr...

      Di sebuah hotel, baik itu hotel yang besar maupun hotel yang kecil, pada umumnya terdapat restoran dan bar. Di tempat itu, para tamu dapat membeli dan menikmati makanan. Selain itu ada beberapa tamu yang ingin menikmati makanan dan minuman di kamarnya sendiri. Oleh karna itu biasanya di dalam sebuah hotel ada satu bagian yang disebut room service.      Fungsi room service, pada pokoknya, sama dan sejalan dengan restoran dan bar. Bila restoran dan bar menjual dan menyajikan makanan dan minuman di ruang khusus restoran dan bar, maka room service melayani di kamar-kamar hotel Dalam hal ini termasuk mengambil pesanan (taking order), menyiapkan dan menyajikan di kamar, serta mengambil kembali peralatan yang telah digunakan dari kamar. Room service juga bertujuan untuk mendapatkan dan meningkatkan keuntungan (laba) hotel. Oleh karena itu, keterampilan dalam pelayanan harus ditingkatkan untuk memberikan pelayanan yang memuaskan. Oper...