SOP for Guest Relation Officer
image source : valentinonapitupulu.com Objective: It gives guide line of the standard of service provided to our guests. Procedure(s): · The Guest Service Agent is responsible for ensuring that the expected service standards of the hotel are duly attained and maintained. · The impression created must be one of efficient, fast and personal service by systematically acting in a courteous, helpful, informative and polite manner. · Greet all guests at anytime in a friendly and helpful manner, using the correctly pronounced guest’s name if available/possible. · Ensure the tidiness and cleanliness of the Lobby Area at all times. · Always maintain the established service standards of the hotel. ...