Friday, March 2, 2012

Concierge Job Description

The job description for a concierge varies based on the type of facility where the job is held. Individuals who work as concierges are employed in the travel industry. The most common location for this type of job is at a hotel. Others may work in resorts, casinos, and on cruise ships. The primary goal of the concierge position is to ensure that guests have a pleasant experience.

Job Description for Concierge Responsibilities

As a concierge, you will be responsible for greeting guests, welcoming them to your facility, and assisting them throughout their stay. If you want to work as a concierge, you need to be flexible and accommodating. You have to be knowledgeable about the venue where you work and the surrounding area. You need to know what the facility can offer to to your customers in any number of special circumstances and be able to make recommendations based on their needs.
A job description for a concierge may include:
  • Communication Responsibilities: Communicating with the customer is often the first responsibility of the concierge. This includes speaking to them over the phone and in person. The concierge is the go to person for any of the customer's needs and questions. Good communication skills are vitally important.
  • Educate the Guest: The concierge also provides all the information that guests needs to enjoy their stay. This may include providing information on the facilities available and the services able to be booked. It may also include providing information on travel routes, available tours, schedules for outings and transportation availability.
  • Gather Information: Often, the concierge has a wide range of pamphlets and brochures available for guests. The concierge will hand these out as needed. The concierge may make recommendations about activities that suit the guest. They will need to have a full understanding of the events to educate the guest. In addition, concierges often have maps to provide guests with travel information. They need to be familiar with the surrounding area, as guests will often ask for recommendations and directions.
  • Handle Bookings: The concierge may handle bookings for special shows for guests. Concierges often help with obtaining tickets, setting appointments, and making reservations for guests as needed. This is especially true in high end facilities and those that cater to business travelers.

Key Skills for Concierge

Customer service skills are key to success in this profession. While completing post secondary training in the hospitality and tourism industry may help prepare an individual for this type of job, formal training is not necessary. Many people are promoted to this type of job from entry level jobs in the hotels where they work.
When looking for employees for this job, hotel managers seek people who have good outstanding communication, problem solving, and organizational skills. Many properties seek bilingual concierges to better meet the needs of an international clientele.
In some cases, a concierge may need to be able to manage schedules and people. In some facilities, the concierge may have management duties that including maintaining guest records and supervising hotel staff members.

Expanding the Concierge Position

Concierge Desk
Once you gain experience as a concierge, you may find that you become eligible for higher level positions in the hotel industry. With concierge experience, an individual may be qualified to be an assistant in the front office of the facility. On cruise lines, they may be qualified for a ship's purser position. Those who step into the management aspect of the industry may be qualified to manage staff, work as a sales manager or a general manager..

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