Blog Pendidikan Akomodasi Perhotelan

Objectives: Describes how to move the guest to another room in a smooth and safe manner. Procedure(s): ·          Never move an in-house guest from a room to another without her/his own consent ·          Ensure that a suitable room is allocated to the guest which provides them with full satisfaction as per their request. ·          Once the guest has given her/his own consent for the room change, consult with your superior and find out the reason.   Give the guest the best way out and always based on our room availability condition. ·         The housekeeping shift leader must be present to ensure that all belongings are moved and placed correctly in the newly assigned room. ·          The GSA must immediately update all necessary info...

image source : valentinonapitupulu.com Objective: It gives guide line of the standard of service provided to our guests. Procedure(s): ·          The Guest Service Agent is responsible for ensuring that the expected service standards of the hotel are duly attained and maintained. ·          The impression created must be one of efficient, fast and personal service by systematically acting in a courteous, helpful, informative and polite manner. ·          Greet all guests at anytime in a friendly and helpful manner, using the correctly pronounced guest’s name if available/possible. ·         Ensure the tidiness and cleanliness of the Lobby Area at all times. ·          Always maintain the established service standards of the hotel. ...